Salesforce updates its Well-Architected Framework with five pillars and an agentic lens
Salesforce has released an updated version of its Well-Architected Framework to address growing architectural complexity and the rise of autonomous agents. The previous three-pillar model focused on trusted, easy, and adaptable solutions, while the new structure expands to five distinct categories.
The revised framework organizes guidance around trust, reliability, operational excellence, resource and cost optimization, and fairness. Each pillar includes a dedicated lens that examines how these principles apply when designing systems where agents can reason and take action across multiple platforms.
The update emphasizes architectural trade-offs, noting that optimizing for one quality often impacts another. Salesforce developed the framework through collaboration with the Office of the Chief Architect and feedback from hundreds of practitioners. The complete guidance is now available on the Architecture Center for immediate use.